Our Policy

Grand Flags strives to offer you the highest quality product at the best possible prices. Your satisfaction is very important to us.

Your product will be shipped, according to availability, as soon as your credit card information has been approved, usually within 48 hours. We strive to keep our stock status on the site current. We ship most orders using Canada Post Express Post tm or UPS ground.

Faster delivery is available - call or email your requirements. Flags make great gifts!! We can ship to an alternate address at your request.You will be notified by email, when your order is received, and again when it is shipped.

We will not process for payment until your order is ready to ship. Back orders may take up to 3-4 weeks to fill. In case of a backorder, we will endeavor to contact you with an eta and assist in modifying, holding, or cancelling your order. If you are ordering for a certain event date (birthday, holiday, etc.) please let us know your requirements so we can meet your deadline.

Hint: Our selection is usually at its best 4 weeks prior to a significant holiday or event. Custom orders require a deposit of 50% down at time of order with the remainder due upon shipment.

In the event that you are ever unsatisfied with your purchase, you may return the item (at your expense) and if it is received in as new condition, your credit card will be credited for the full amount, (less shipping and handling).

In the event of you receiving damaged, or faulty goods, they may be returned to Grand Flags, and a replacement will be shipped to you at our expense.

We hope your online experience with us is enjoyable and that we may add you to our ever growing list of satisfied customers